If you need medical help, please follow the guidance on the NHS Inform website. Do not go directly to your GP, hospital or any other healthcare environment.


24-Hour Services


Local Services


1st Response Phone: 07966 526 452
For support in a time of crisis. Call/text leaving a message stating your name and number and the 1st Response team will call you back

Citizens Advice Haddington Phone:01620 824471

Citizens Advice Musselburgh Phone:0131 653 2748

East Lothian Foodbank Phone: 07516 510617

Emergency Social Work Service Phone: 01875 824 309
Opening Times: Monday – Thursday, 9.00 am – 5.00 pm and Friday 9.00 am – 4.00 pm

Shielding Support Phone: 01875 824300
Opening Times: Monday – Friday, 10.00 am – 3.00 pm
East Lothian Council has set up a Shielding Response Team to provide support at a local level. Once you receive the national Shielding letter we can help you respond to it and support you with any concerns or needs you have at this time.

Mental Health Assessment Service Phone: 0131 286 8137
The MHAS team are currently unable to offer a 24-hour walk-in service and would ask people to call 0131 286 8137 to speak to a mental health nurse.


National Services

For a more comprehensive list of helplines, go to the Eastspace Covid-19 Service Update Page

Breathing Space Helpline  Phone: 0800 83 85 87
Opening Times:  Monday – Thursday, 6.00 pm to 2.00 am, Friday 6.00 pm – Monday 6.00 am
Breathing Space is a free, confidential phone and web-based service for people in Scotland experiencing low mood, stress, depression or anxiety.

Hopeline Phone: 0800 068 4141
Opening Times: 9.00 am – 10.00 pm on weekdays, 2.00 pm – 10.00 pm on weekends, 2.00 pm – 10.00 pm on bank holidays
Text: 07860039967
Hopeline is a confidential support and advice service for:

  • Children and young people under the age of 35 who are experiencing thoughts of suicide
  • Anyone concerned that a young person could be thinking about suicide

LGBT Helpline Scotland Phone: 0300 123 2523
Opening Times:  Tuesday – Wednesday, 12.00 pm – 9.00 pm, Thursday 1.00 pm – 6.00 pm, Sunday 1.00 pm – 6.00 pm
LGBT Scotland provides information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland, as well as those questioning or wanting to discuss their sexuality or gender identity.

Rape Crisis Scotland Phone: 0808 801 03 02
Opening Times:  every day, 6.00 pm – 12.00 am
Text: 077537 410 027 (for initial contact, information and signposting)
Rape Crisis Scotland offers confidential support and information for people aged 13 and over, of any gender, affected by any form of sexual violence, no matter when or how it happened. 

Shelter Advice Line Phone: 0808 800 4444
Opening Times: Monday – Friday, 9.00 am – 5.00 pm
If you need advice and help in an emergency and you are not sure what to do, you can phone Shelter Scotland to talk to a housing adviser who can explain your rights and tell you your options.

Victim Support Phone: 0800 160 1985
Opening Times: Monday – Friday, 8.00 am – 8.00 pm
Victim Support provides a listening ear for people who have been victims of crime focussing on the emotional aspect offering time to explore the feeling that the incident has provoked.