Scottish Ambulance Service Seeks Public Input on Mental Health Crisis Response

21 June 2024

The Scottish Ambulance Service, in collaboration with mental health charity See Me, is conducting a survey to gather public input on how they respond to mental health emergencies. This initiative aims to ensure that individuals experiencing a mental health crisis receive the best possible care, free from stigma and discrimination.

Share Your Experience

Whether you have personally received support from the ambulance service during a mental health crisis, have called on behalf of someone else, or might use the service in the future, your feedback is invaluable. The survey welcomes participation from anyone in Scotland, regardless of their level of direct interaction with the ambulance service.

Take part in the survey here

About the Survey

This survey aims to gather insights into people’s experiences and perceptions of the Scottish Ambulance Service’s mental health support. Participants are encouraged to share their thoughts, whether they have been attended by an ambulance crew, supported someone else, or have never contacted the service.

This is the third iteration of the survey, following similar efforts in 2019 and 2021. Feedback from previous surveys has already led to significant improvements in training for ambulance service staff and student paramedics. This year’s survey will continue to inform training enhancements and improve collaboration between the ambulance service and other support services.

Participation Details

  • Anonymous and Confidential: The survey is completely anonymous and designed to protect participant confidentiality.
  • Time Commitment: It takes approximately 10 minutes to complete.
  • Sensitive Content: As the survey asks about past experiences with mental health emergencies, participants should consider their comfort with reflecting on these experiences. Support information is available on the first page of the survey.
  • Deadline: The survey will close on July 1, 2024.

Importance of Your Input

By sharing your experiences and perceptions, you contribute to the ongoing effort to enhance mental health crisis response in Scotland. The feedback collected will play a crucial role in shaping future training for ambulance personnel, ensuring that they can provide compassionate and effective support to those in need.

Get Involved

Your voice matters. Participate in the survey today and help shape a more supportive and understanding approach to mental health crises in Scotland.


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