Emergency Social Work Services

Service Description

The main priorities for the service are:

  • statutory assessments for child protection
  • detentions under the Mental Health Act
  • urgent community care/child care assessments
  • All phone calls are screened by experienced staff who will prioritise those referrals that need to be dealt with as emergencies and pass on other referrals to daytime services.

    When necessary, Emergency Social Work staff will visit you:

  • in your own home
  • in hospital
  • at a police station
  • at another location
  • You can contact us to discuss your support needs by calling the Contact Centre
    Phone Number: 01875 824 309.
    Opening Times:
    Monday – Thursday (9.00 am – 5.00pm)
    Friday (9.00am – 4.00 pm)
    Closed at the weekend and public holidays.

    Out of Hours Support

    In an emergency situation outside our social work office hours, please call (Freephone) 0800 731 6969.

    The Emergency Social Work Service provides an emergency social work service for situations that can’t wait until social work office hours.

    It provides a support service to all social work units and carers in these councils when their managers or support liaison workers are not available.

    Opening Times
    Monday – Thursday (4.45 pm – 8.45am)
    Friday (3.45pm – 8.45am)
    During the weekend and public holidays, the service is open 24 hours.

    Service Categories


    Self Referral

    This service accepts direct self referrals.

    Service Contact

    Tel: 0800 731 6969

    Provider's Name: Social Work Services

    Type: Charity/Voluntary

    Emergency social work support during office hours. 0131 554 4301

    Services run by this provider

    Service Contact

    Tel: 0800 731 6969

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