NHS 24

NHS 24 is an online and telephone-based service, offering comprehensive health information to people in Scotland.

Service Description

If you are ill and your usual NHS service / GP is closed, you can call NHS 24 for free. However, if you think someone’s life is in danger and you need an ambulance, always dial 999.

When you call NHS 24, you will be asked about your location and your reason for contacting the service. This will be used to direct your call to a suitable health professional, such as a nurse, pharmacist or dental nurse. They will talk to you about your symptoms and tell you what care they think you need. They might suggest that you treat yourself at home, that you see a doctor or another health professional or, in some cases, they might call an ambulance for you.

NHS 24 also provides a number of useful tools to help you manage your health and find health services in your area through the NHS inform website.

On the NHS inform website you can access:

  • information on illnesses and conditions, healthy living, tests and treatments and care, support and rights
  • a self-help guide that allows symptoms to be checked against causes and conditions
  • a directory of local health services including pharmacies, GP’s and hospitals

How To Get In Touch

Phone Number: 111
Opening Times: 24 hours, 7 days a week

Service Categories


Applicants for this service should also meet this condition:

Anyone can use this service


Self Referral

This service accepts direct self referrals.

Service Hours

-24 hour helpline, open year round-

Service Contact

Tel: 111
Website: www.nhs24.scot

Provider's Name: NHS Lothian

Type: NHS Lothian

NHS Lothian provides a comprehensive range of primary, community-based and acute hospital services for the populations of Edinburgh, Midlothian, East Lothian and West Lothian.

Services run by this provider

Service Contact

Tel: 111
Website: www.nhs24.scot

Service Hours

24 hour helpline, open year round

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