Dial-A-Ride and Dial-A-Bus (Handicabs Lothian Limited – HcL Transport)

Who is this for?

  • Anyone who has some form of mobility challenges

Who provides this?

  • Handicabs Lothian Limited – HcL Transport


HcL Transport provides supported community transport services in Edinburgh and the Lothians. It provides door-through-door services for people with limited mobility who are unable to use ordinary buses and/or suffering a degree of social exclusion due to age, disability, additional support needs, health issues (long or short term) and geographic remoteness. HcL has been providing these services for 39 years supporting thousands of local people.

Drivers not only collect passengers from their front door but help passengers from inside their homes and onto the bus. This can include drivers helping passengers to put their coat on, turning the key to lock their home and assisting them from their home to the vehicle and safely into a seat and fastening their seatbelt. The driver assists you from your seat, off the bus and into your destination. On the return journey, the driver provides the same assistance helping you onto the bus and then into your home. They can also take you shopping from your trolley onto the bus and then off the bus and into your home.

Their services are:

Journeys are wherever you want to go – medical appointments, meet friends, visit family, shops, church, cinema or theatre, train stations, the airport or group outings. This service is available 7 days a week, 365 days a year including evenings.

Dial-a-bus provides transport to local shopping centres or supermarkets. The service operates at least once a week from most areas in Edinburgh and the Lothians. The service runs Monday to Friday 9.00 am to 5.00 pm. This service restarts in August 2021.

All HcL buses can carry two wheelchair passengers in their wheelchairs. Each bus is fitted with a wheelchair lift at the rear of the vehicle meaning wheelchair passengers do not have to leave their chair to travel and they also face forward.

How do I access this?

  • Self-referrals
  • Referrals by third parties

Is there a cost?

Yes. Dial-A-Bus is £2 each way, the first journey is free. Dial-A-Ride is £4.75 for the first mile and then 50p per mile, as the crow flies. The first journey is up to £6 off.

Is there a waiting list?


Location information

  • Wheelchair access

Contact Details

8 Law Road , North Berwick EH39 4PN

Social media:

Type of support on offer:

Support in person


Loneliness/isolated groups
Long term conditions/disabilities
Older people

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